1. Who this policy covers
This policy is issued by Lumax Realty, a property advisory based in Pune, Maharashtra, India. It explains the handling of personal information connected with lumaxrealty.com, its enquiry forms, project pages, blog site-visit requests, and enquiries received through our Google or Meta/Facebook/Instagram advertising.
For privacy questions or requests, use our contact form and mention “Privacy request”, or call +91 98906 39920. This policy does not cover the independent websites or services of builders, property owners, Google, Meta, or other third parties.
2. Information you provide
- Contact details: your name, phone number and email address, where supplied. Email is optional on our website enquiry forms.
- Property requirements: enquiry and property type, configuration/BHK, preferred locations, budget, carpet or total area, amenities, balconies, land use, purchase or moving timeline, and projects you have already explored.
- Enquiry context: the project, configuration, article or site visit you are interested in, and messages or notes you submit.
- When you submit an advertising lead form, the information you choose to submit through that form, including any contact fields prefilled by the platform.
Provide only information needed for your enquiry. Please do not send passwords, bank or payment details, identity-document numbers, health information or another person’s contact details without their permission through these forms.
3. How your enquiry information is used
Your details are used to respond to your request, understand your requirements, shortlist relevant properties, provide pricing and availability, arrange site visits, and coordinate requested property services and follow-up. Enquiries are stored in our lead register and notified to our team by email.
Submitting an enquiry requests a response about that enquiry; it is not blanket permission for unrelated promotional messages, sale of your contact details, or uploading your details to advertising customer lists. Where separate permission is required for marketing or another use, it must be obtained separately. You can ask us to stop follow-up or promotional contact using the contact details above.
4. Who receives information
- Our team handling enquiries and requested property services.
- The relevant builder, developer, property owner or representative when needed to respond to your requested property enquiry, check availability, arrange a visit or coordinate the property service you requested. The information shared should be relevant to that request.
- Website hosting, enquiry storage, authentication and email-delivery services used to operate the website, including Lovable Cloud and its service providers.
- Google and Meta for advertising-related information where the tools described below are used and any required permissions are in place.
Disclosure may also be necessary to respond to a valid legal request or protect against fraud or misuse, subject to applicable law. A builder, owner or advertising platform may handle information under its own privacy policy; you may need to contact them directly about information they independently hold.
5. Cookies, browser storage and technical information
The website uses browser storage for functions such as remembering that a blog site-visit pop-up has been dismissed during your browsing session. Restricted staff areas use authentication storage or session cookies. Hosting services and advertising tools may process technical information such as IP address, browser and device details, page URL, referring page, timestamps and interaction events.
Advertising cookies, pixels or similar identifiers, where active, may be used to measure conversions and understand or personalize advertising. You can manage cookies and site data through your browser. Clearing or blocking essential storage may affect sign-in or remembered preferences. Browser settings and platform ad preferences do not necessarily stop every technical request or remove previously submitted enquiry information.
6. Google advertising
Lumax Realty uses Google advertising. Where website conversion tracking or remarketing is active, Google and other third-party vendors may use cookies or device identifiers to measure ad interactions and serve ads based on previous visits to this website or other websites. Information processed may include pages visited, device/browser information and conversion events, such as an enquiry submission.
Manage personalized advertising through Google My Ad Center. Learn how Google uses information from partner sites at Google’s partner-site privacy explanation, and review Google’s Privacy Policy.
7. Meta, Facebook and Instagram advertising
Lumax Realty also uses Meta advertising on Facebook and Instagram. Where Meta Pixel or Conversions API is active, website events and associated technical information may be sent to Meta to measure campaign performance, improve delivery and support relevant advertising or remarketing. Depending on the tool configuration, this may include page views, enquiry events, page URLs, IP address, browser information and advertising identifiers.
If you submit a Meta Instant Form, the details you choose to submit are made available to Lumax Realty for the property enquiry and follow-up described in this policy. Meta’s own processing is described in the Meta Privacy Policy. Manage advertising choices through Meta Ad Preferences or the advertising settings in your Facebook or Instagram account.
8. Advertising permissions and customer matching
Advertising tools and their features differ by campaign and configuration. Where applicable law or platform rules require permission for non-essential tracking, personalized advertising or data sharing, that permission must be obtained before the relevant processing. This policy itself does not provide tracking consent.
Google enhanced conversions/Customer Match and Meta advanced matching/customer-list Custom Audiences can use contact identifiers such as an email address or phone number, often in hashed form, to match users. These are separate uses from replying to an enquiry and are not authorized merely by submitting our form. If used, they require an appropriate legal basis, applicable permissions and disclosures. Hashing does not make personal information anonymous.
For an additional industry advertising-choice resource, visit Digital Advertising Alliance choices. Availability varies by vendor, browser and region. Opting out of personalization does not mean you will stop seeing advertisements.
9. Storage, retention and third-party processing
Enquiry records are held in our lead register and may also appear in team email notifications and relevant property-service correspondence. The applicable retention needs depend on enquiry follow-up, the services requested and any recordkeeping obligations; this notice does not specify a fixed retention period. Contact us to ask about a particular record or request its deletion.
Hosting, communication and advertising providers may process information in countries other than your own under their applicable terms and legal requirements. This policy does not claim that all information remains in India. No website, storage system or email channel can guarantee absolute security.
10. Your choices and privacy requests
You can contact Lumax Realty to request information about your enquiry data, access or correction, deletion, withdrawal of any consent you have given, or an end to follow-up and promotional messages. Depending on applicable law, you may also have rights to raise a grievance or nominate someone to exercise rights on your behalf.
Use our contact form or call +91 98906 39920. Include enough information to identify your enquiry, but do not send sensitive identity documents through the form. We may need to verify that a request comes from the person concerned. Requests are subject to applicable law and any records that must be retained; withdrawing permission does not reverse processing already lawfully completed.
Contact Google or Meta directly for their account and advertising data, and relevant builders or owners for records they independently hold. To make a privacy complaint to us, label your message “Privacy grievance”.
11. Children and external links
Our property-enquiry services are intended for adults, not children under 18. If a child’s personal information has been submitted, a parent or guardian can contact us to request review and removal. Links to builder websites, social networks and other services lead to independent sites whose privacy practices are not controlled by Lumax Realty.
12. Changes and contact
Updates to this policy will be published on this page with a revised date. If a new purpose requires fresh notice or permission, publishing an updated policy alone is not a substitute for that permission.
Lumax Realty
Pune, Maharashtra, India
+91 98906 39920